Supplies & Service

UBC Help Desk

Help Desk

Our market-leading solutions include device support services from our North American Customer Service Centre (NACSC) located in St Lucia, West Indies.

The UBC/Xerox Help Desk provides a single point of contact for all your device needs including:

  • A dedicated toll-free phone number 1-877-526-9243
  • Pro-active device alerts processing
  • Remote problem solve capabilities
  • Seamless dispatch based on defined support models
  • Service call activity management
  • Asset database maintenance
  • Move Add Change Dispose (MACD) management
  • Supplies ordering / tracking
  • Activity reporting