Overall communication is of vital importance to Xerox Global Services. With more than 13,000 Faculty/Staff and 45,000 students that are directly impacted by our solutions, we strongly believe

In the "Voice of the Customer". This commences during our initial assessment process,through implementation and continues through the life of our business relationship. While we provide contractual guarantees within a defined governance process, our dedicated team is responsible
for managing the individual "moments of truth" when you interact with our technology platform,
our staff and our products.

To assist with this process, you have direct access to the following resources to immediately address any area of concern or to simply provide feedback.

Customer Delivery Manager:
Sonia Robert
Direct: (604) 340-2173

Account Operations Manager:
Claudine Lafreniere
Direct: (778) 227-2862